Letter From a Gratified Client

Mrs Lim called me to inquire about Nirvana's funeral service package, to prepare in advance for her critically ill husband.

Mrs Lim brought along her three grown up children to attend our discussion and I explained the entire funeral process, that is upon the occurrence of death right up to the cremation and installation of the ash urn at its final resting place. The discussion was held at Tang Villa, Nirvana Shah Alam so that we could also visit the few phases of columbariums in order for them to choose an ideal place for their beloved father.

I have shortlisted in advance a few available niches with "good location, nice view and ideal level (height)" double urn compartments prior to meeting them, so that to save their time from going round the properties doing on-site selection. 

By preparing in advance with relevant information pertaining to the current month's promotions, discounts and complimentary gifts that come with specific products, it is not only portraying oneself's professionalism in terms of efficiency and accuracy, it is also, most importantly, matching the client's expectations and budget against the recommended products.  This is establishing the BULLS-EYE target. I am always a strong believer and subscribed to Zig-Ziglar's teachings - "A goal properly set is halfway reached."

At the end of the tour of Nirvana Shah Alam Memorial Park, the family made the decision to purchase a Funeral Service Package + a Double Urn Compartment that saved them 30% on the Funeral Service Package and a 20% special discount on the urn price.  The family was also given a Chinese New Year Prosperity Hamper valued at RM688.00.

The family was relieved that they have finally fulfilled their father's parting wish that is to make proper pre-planning before his last day to come, so that his beloved wife can be lightened from all the nitty gritty funeral arrangements.

The late Mr Lim passed away three days before Chinese New Year and the funeral was completed on the eve of the Chinese New Year. Mrs Lim was very gratified for the good service provided by Nirvana and its team. A very touching Compliment Letter was sent to our Head Office attention to our Senior Management which I would like to humbly share it with you:

Gratitude and Commendation for Jenny Yap and Soo Wen Loong

Dear all

On behalf of my family, we would like to commend on the effort 
put forth by Jenny Yap and Soo Wen Loong which was above and 
beyond their scope.

Throughout this difficult period, they ensure the formalities and 
proceedings for both the wake and funeral were carried out 
professionally and without hiccups, and on top of that with 
utmostrespect and care for the family members. They were kind 
and respectful to provide follow up services to ensure all prayers 
and proceedings are followed through.

We would like to thank them again for removing all worries and
uncertainties during this mourning period for our beloved father. 
With due respect, this is probably within their service scope. 
However, they performed with sincerity and respect, and most 
importantly, with love towards us.

Thank you once again Jenny and Wen Loong. 

Sincerely,

Childen of the Late Lim Chuan Seng: Robin Lim, Tommy Lim, Alicia Lim

Wife of the late Lim Chuan Seng: Leong Paik Wan

Nirvana Service Team offering last respect prayer

Master of Funeral Ceremony, Soo Wen Loong (Center of the photo, person in white gloves)

Steven Tai, Sales & Marketing Manager (First row first on the right)

Me, at the center offering flower to the deceased 

Jazz, Customer Service 

and the rest of our crew