Mdm Choi called me up one Sunday afternoon inquiring about our services to make arrangements for her departed brother-in-law at Kuala Lumpur Tung Shin Hospital.
Despite the bumper to bumper traffic condition in downtown Kuala Lumpur, I managed to make it to the ICU to meet with the deceased wife in just under half an hour, covering approximately 40km of driving journey. Later, I was told that my speedy response made an impression to the family.
A brief discussion was held thereafter and the family had decided that the funeral will take place after the eldest son returns from abroad.
Our Service Crew therefore, claimed the remains from the hospital and sent to our mortuary located at Nirvana Memorial Center for the en-coffin preparation and at the same time waiting for the confirmation of the funeral date. Under such circumstances, there was no charge to the use of our facility.
Besides this arrangement, I also offered our "Pre-need Price" to the family since they do not need to execute the funeral prayer service immediately. The family was very grateful for my extra effort in helping them to save some 20% of the cost as compared to the "As-need/Instant Price" which applied to cases that require immediate delivery/execution of our services. Although that involved a fair bit of "running around" myself to complete the arrangements, but deep inside me, I only try to make their difficult time a little easier.
The late Mr Phua was cremated at Nirvana Shah Alam Crematorium and his ashes was packed and sealed that met with the Repatriation requirements of both Malaysia and Australia Custom so that his family can take him back to where he belong.
For Ashes Repatriation Service, we are tasked to obtain the necessary documentations and permits including the followings:
> Burial Certificate
> Death Registration from Jabatan Pendaftaran Negara (National Registration Department)
> Repatriation Permit
> Clearance and Certification from Ministry of Health
> Sealing of Urn before embarkation
> Assistance in reporting death with the High Commission or Embassy
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